Refund and Returns Policy

Effective Date: November 27, 2024

Thank you for shopping with LawnSorilux! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return process outlined below.

1. Returns

  • We accept returns within [X] days of receiving your order.
  • To be eligible for a return, the item must be in new, unused, and resalable condition, with the original packaging.
  • Certain products, such as personalized items, gift cards, and sale items may not be eligible for return. Please review the product details at the time of purchase to confirm eligibility.
  • To initiate a return, please contact our customer service team at contact@lawnsorilux.com or call us at (336) 674-8870.

2. Refunds

  • Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
  • If your return is approved, your refund will be processed to the original payment method within [X] business days.
  • Shipping fees are non-refundable, and the customer is responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
  • If you receive a damaged or incorrect product, we will cover the return shipping costs.

3. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact us within [X] days of receiving your order.
  • Exchanges are subject to product availability. If the requested item is out of stock, we will offer you a refund or a suitable replacement.
  • Any price differences will be adjusted, either by charging the additional amount or issuing a refund.

4. Damaged or Defective Items

  • If you receive a product that is damaged or defective, please contact us immediately at contact@lawnsorilux.com or call (336) 674-8870.
  • You may be asked to provide photos of the damage or defect.
  • Upon confirmation, we will offer a full refund or replacement at no extra cost to you, including the return shipping fees.

5. Non-Returnable Items The following items are non-returnable:

  • Custom or personalized products.
  • Gift cards.
  • Sale or clearance items (if marked as final sale).
  • Digital products (if applicable).

6. How to Return an Item

  1. Contact our customer service team at contact@lawnsorilux.com or (336) 674-8870 to initiate your return.
  2. Provide your order number and the reason for the return.
  3. Once your return is approved, we will send you instructions and a return authorization.
  4. Return the item using a trackable shipping service and keep the tracking number for your records.
  5. Ship the product back to us at the following address:
    • Address: [Insert Return Address]

7. Restocking Fees

  • A restocking fee may apply to returns that are not in their original condition, or missing parts and packaging. The restocking fee will be specified at the time of return.

8. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

9. Contact Us If you have any questions or concerns regarding our refund and return process, please contact us at:

  • Email: contact@lawnsorilux.com
  • Phone: (336) 674-8870
  • Address: 2004 Country View Dr, Greensboro, North Carolina (NC), 27406